KYC policy OF duelduck.com

Last updated: December 22, 2025

The Company adheres to and complies with Know Your Customer (“KYC”) principles and applicable anti money laundering and counter-terrorist financing (“AML/CTF”) requirements. These measures are designed to prevent financial crime, money laundering, and terrorist financing through customer identification, verification, and ongoing due diligence.

The Company reserves the right, at any time, to request any KYC documentation it reasonably deems necessary to verify the identity, location, and risk profile of a user. The Company may restrict access to the Services, suspend transactions, or limit withdrawals until identity verification is completed, or where such measures are required to comply with applicable laws, AML/CTF obligations, sanctions requirements, or internal risk assessments.

The Company applies a risk-based approach and conducts appropriate due diligence checks and ongoing monitoring of customers and their transactions throughout the business relationship. In accordance with applicable AML/CTF regulations, the Company applies different levels of due diligence depending on the customer’s risk profile, transaction activity, jurisdiction, and other relevant factors, including:

SDD – Simplified Due Diligence, which may be applied only in limited cases involving demonstrably low risk customers and transactions, where permitted by applicable AML/CTF regulations;

CDD – Customer Due Diligence, which represents the standard level of verification applied in most cases for customer identification and verification;

EDD – Enhanced Due Diligence, which is applied to higher-risk customers, transactions, jurisdictions, or where required by regulatory obligations, including cases involving suspicious activity or increased AML/CTF risk.

Without limiting the foregoing, full KYC verification may be required before permitting withdrawals, where cumulative deposits or transaction activity exceed internal risk thresholds, or where any transaction is considered unusual, suspicious, or otherwise triggers enhanced review under the Company’s AML/CTF policies. During this process, the user will have to input some basic details about themselves and then upload:

1) A copy of Government Issued Photo ID (in some cases front and back depending on the ID document)

2) A selfie of themselves holding the ID doc

3) A bank statement/Utility Bill

Guideline for the “KYC Process”

1) Proof of ID

a. Signature Is there

b. Country is not one of the following Restricted Countries:

Austria

France and it’s territories

Germany

Netherlands and it’s territories

Spain

Union of Comoros

United Kingdom

USA and it’s territories

All FATF Blacklisted countries,

any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority.

c. Full Name matches client’s name

d. Document does not expire in the next 3 months

e. Owner is over 18 years of age

2) Proof of Residence

a. Bank Statement or Utility Bill

b. Country is not one of the following Restricted Countries:

Austria

France and it’s territories

Germany

Netherlands and it’s territories

Spain

Union of Comoros

United Kingdom

USA and it’s territories

All FATF Blacklisted countries,

any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority.

c. Full Name matches client’s name and is same as in proof of ID.

d. Date of Issue: In the last 3 months

3) Selfie with ID

a. Holder is the same as in the ID document above

b. ID document is the same as in “1”. Make sure photo/ID number is the same

Notes on the “KYC Process”

1) If the KYC verification process is unsuccessful, the reason for failure shall be recorded internally, and a support ticket will be created in the system. The customer will be informed of the outcome and provided with a general explanation of the issue, where permitted by law.

2) Once all required and satisfactory documentation has been received and verified, the customer’s account will be approved and permitted to access the Services in accordance with applicable policies and restrictions.