Terms and Conditions

Last updated: December 22, 2025

Welcome to Duelduck!

These Terms and Conditions (“T&Cs”, “Terms”) will govern the use of all products and services on our Website including without limitation online casino games, betting products, and related digital services. “Website” or “Websites” refers to www.duelduck.com and downloadable applications licensed to or belonging to Us, when accessed via any platform, smartphone, or other devices. It's important that You understand that these T&Cs are legally binding and apply to customer’s (“Customer”, “Client” “Player” or “You” or “Your”) registration of an account with Duelduck, including any use of any product, services, App, or website hosted or managed by Duelduck (“Services”). Our T&Cs comprise this document, being the General Terms and Conditions, together with the following, where applicable:

• Responsible Gaming Policy;
• The KYC Policy;
• Terms and conditions applicable to any temporary bonuses, special offers, or promotional campaigns published on the Website;
• Any other Policy that You can find in the Website.

In addition, where You play any game or place a bet using the Website, You agree to be bound by the rules of any game You play ("Game Rules"). Before accepting the T&Cs, please, carefully read them. If You do not agree to accept and stand by the T&Cs, do not register Your account and do not use the Website. Otherwise, if You continue to use the Website, You agree with the T&Cs.

We reserve the right to revise and amend these Terms (including any documents referred to herein) at any time at Our sole discretion. It is Your responsibility to review these Terms regularly to ensure that You remain informed of any updates. Any amendments will become effective and binding immediately upon their publication on the Website. If You do not agree with the updated Terms, You must immediately cease using and accessing the Services. Your continued access to or use of the Website after such publication shall constitute Your full and irrevocable acceptance of the amended Terms.

1. About us

1.1. This Website is operated by 3-102-951805 dba DUELDUCK CR LIMITADA, a limited liability company registered in Costa Rica with registered address at Puntarenas, Garabito, Jaco, East side of the Municipality Garabito ("Company"), licensed according to the State of Anjouan under the Computer Gaming Licensing Act 007 of 2005. This license authorizes the Company to operate and offer online gaming services under the applicable laws and regulations of Anjouan.

1.2. All references “We”, “Us”, “Company”, “Duelduck” and “our” or “Website”, that are mentioned in the T&Cs, refer to the contractual counterparty with whom You enter into a legal agreement when using the Website.

2. About you

2.1. These Terms may be updated from time to time, and Your continued use of the Website shall constitute acceptance of any such updates. You should carefully review these Terms as they contain important information concerning Your rights and obligations concerning the use of the Website and form a binding legal agreement between You – our customer (the "Customer"), and Us. By using this Website and/or accessing the Service, You, whether You are a guest or a registered user with an account (“Account”), agree to be bound by these Terms, together with any amendments, which may be published from time to time. If You do not accept these Terms, You should refrain from accessing the Service and using the Website.

2.2. You declare that You are over 18 years of age or comply with a higher minimum legal age as stipulated in the jurisdiction of Your residence under the laws applicable to You (“Minimum Player Age”). You must leave the Website if You have not yet reached the Minimum Player Age.

2.3. It is Your sole responsibility to ensure that Your use of the Services is lawful in the jurisdiction where You reside or are located. Before using the Services, You must verify that online casino gaming and related services are permitted under the laws applicable to You.

2.4. Please note that certain third-party game providers may restrict access to their games for players from specific jurisdictions, as set out in their respective Game Rules. It will always be Your responsibility to check the Game Rules in regard to the territorial restrictions or any other terms prior to entering the game. By accessing such games, You warrant that You are not a citizen or resident of such jurisdictions.

2.5. You are fully aware that use of the Services is at Your sole option and discretion, and that there is a risk of losing money whilst gambling. You are responsible for any such loss and shall have no claims against Duelduck or its directors and officers, and You shall not engage in abusive, threatening, or harassing behaviour towards any representatives of the Company.

2.6. You declare that You shall participate in the games strictly in Your personal non-professional capacity for recreational and entertainment reasons only and in accordance with all laws, rules, and regulations.

We do not allow the use of robotic, automated, mechanical, electronic, or other devices to make automated decisions in any game or in respect of any bet on Our Websites, whether such use is attempted or effected by You, or by any third party on Your behalf. You are prohibited from using any external systems, tools, software, or services that provide an unfair advantage or influence game outcomes. Such prohibited external resources may include but are not limited to, third-party software applications and databases as well as websites, web-based databases, subscription services, and the assistance of any other person regardless of whether or not that person is also the holder of an Account.

2.7. We may ask You to provide proof of the compliance with these requirements and may suspend or close Your Account, and may void bets or winnings if required by regulatory or compliance obligations.

3. Your Obligations

You acknowledge that at all times when accessing the Website and using the Service:

3.1. You are over 18 years old or above the minimum legal age for gambling under the laws applicable to You. We reserve the right to request age-verification documents from You at any time.

3.2. You have full legal capacity to enter into binding legal agreements with us. You must not use the Website if You lack such legal capacity.

3.3. You reside in, and access the Services from, a jurisdiction where online gambling is permitted. You are not located in, and are not a resident of, any jurisdiction where online gambling is prohibited. It is Your sole responsibility to ensure that Your use of the Services is lawful.

3.4. You must not use any VPN, proxy, GPS-spoofing tools, or any other technologies intended to mask, alter, or misrepresent Your real location.

3.5. You are the lawful and authorized owner of the payment method used for deposits and withdrawals.

3.6. You must make all payments to Us in good faith and must not attempt, directly or indirectly, to initiate a chargeback, payment reversal, or any action intended to invalidate a payment.

3.7. You act solely on Your own behalf, in a personal and non-professional capacity, and not on behalf of any third party or for commercial purposes.

3.8. You must not attempt to manipulate, exploit, interfere with, or otherwise affect the integrity of any game, market, or feature within the Service.

3.9. You must generally act in good faith in relation to us of the Service.

3.10. You, or, if applicable, Your employees, employers, agents, or family members, are not registered as an Affiliate in our Affiliate program.

4. Restricted use

4.1. You must not use the Service:

4.1.1. If You are under the age of 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to You) or if You are not legally able to enter into a binding legal agreement with us or if You are acting as an agent for, or otherwise on behalf of, any person below such age.

4.1.2. If You reside in a country in which access to online gambling to its residents or to any person within such country is prohibited.

4.1.3. If You are a resident of one of the following countries, or accessing the Website from one of the following countries:

a. If You are a resident of, or accessing the Website from, any of the following Restricted Jurisdictions:

• Austria
• France and its territories
• Germany
• Netherlands and its territories
• Spain
• Union of Comoros
• United Kingdom
• United States of America and its territories
• Any FATF Blacklisted or High-Risk jurisdictions
• Any other jurisdictions deemed prohibited by the Anjouan Offshore Financial Authority (AOFA)

4.1.4. to collect usernames, e-mail addresses and/or other information of other Customers by any means (for example, by sending spam, other types of unsolicited emails or the unauthorised framing of, or linking to, the Service);

4.1.5. to disrupt, interfere with, or negatively affect the experience of other Customers or the operation of the Service generally;

4.1.6. to promote unauthorized commercial advertisements, unauthorized affiliate links, and other forms of solicitation which may be removed from the Service without notice;

4.1.7. in any way which, in our reasonable opinion, could be considered as an attempt to cheat, collude, engage in coordinated gameplay, or otherwise attempt to obtain an unfair or dishonest advantage over the Service or other Customers.

4.1.8. to scrape, extract, or misuse any data, odds, or intellectual property belonging to Us

4.1.9. for any unlawful, fraudulent, or unauthorised activity.

4.2. You must not sell, transfer, or otherwise dispose of Your Account to any third party, nor may You acquire an Account from any third party.

4.3. You may not, directly or indirectly, transfer funds between player accounts.

4.4. We may immediately terminate Your Account without prior notice to You if You use the Service for unauthorised purposes. We may also take legal action against You for doing so in certain circumstances.

4.5. Employees of Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotional or other agencies, media partners, contractors, retailers and members of the immediate families of each are NOT allowed to use the Service for real money without prior written approval from the Company Director or CEO. Should such activity be discovered, the account(s) will be immediately terminated and all bonuses/winnings will be forfeited.

5. Registration

You agree that at all times when using the Service:

5.1. We reserve the right to refuse to accept a registration application from any applicant at our sole discretion and without any obligation to communicate a specific reason.

5.2. Before using the Service, You must personally complete the registration form and read and accept these Terms. In order to start betting on the Service or withdraw Your winnings, we may require You to become a verified Customer which includes passing certain checks. You may be required to provide a valid proof of identification and any other document as it may be deemed necessary. This includes but is not limited to, a picture ID (copy of passport, driver's licence or national ID card) and a recent utility bill listing Your name and address as proof of residence. We reserve the right to suspend wagering or restrict Account options on any Account until the required information is received. This procedure is done in accordance with the applicable gaming regulation and the anti-money laundering legal requirements. Additionally, You will need to fund Your Account using the payment methods set out on the payment section of our Website.

5.3. You have to provide accurate contact information, inclusive of a valid email address (“Registered Email Address”), and update such information in the future to keep it accurate. It is Your responsibility to keep Your contact details up to date on Your Account. Failure to do so may result in You failing to receive important Account related notifications and information from us, including changes we make to these Terms. We identify and communicate with our Customers via their Registered Email Address. It is the responsibility of the Customer to maintain an active and unique email account, to provide us with the correct email address and to advise Company of any changes in their email address. Each Customer is wholly responsible for maintaining the security of his Registered Email Address to prevent the use of his Registered Email Address by any third party. Company shall not be responsible for any damages or losses deemed or alleged to have resulted from communications between Company and the Customer using the Registered Email Address. Any Customer not having an email address reachable by Company will have his Account suspended until such an address is provided to us. We will immediately suspend Your Account to this effect if You intentionally provide false or inaccurate personal information. We may also take legal action against You for doing so in certain circumstances and/or contact the relevant authorities who may also take action against You.

5.4. You are only allowed to register one Account with the Service. Accounts are subject to immediate closure if it is found that You have multiple Accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons and/or third parties operating on Your behalf.

5.5. In order to ensure Your financial worthiness and to confirm Your identity, we may ask You to provide us with additional personal information, such as Your name and surname, or use any third-party information providers we consider necessary. Should any additional personal information be obtained via third-party sources, we will inform You about the data obtained.

5.6. You must keep Your password for the Service confidential. Provided that the Account information requested has been correctly supplied, we are entitled to assume that bets, deposits and withdrawals have been made by You. We advise You to change Your password on a regular basis and never disclose it to any third party. It is Your responsibility to protect Your password and any failure to do so shall be at Your sole risk and expense. You may log out of the Service at the end of each session. If You believe any of Your Account information is being misused by a third party, or Your Account has been hacked into, or Your password has been discovered by a third party, You must notify us immediately. You must notify us if Your Registered Email Address has been hacked into, we may, however, require You to provide additional information/ documentation so that we can verify Your identity. We will immediately suspend Your Account once we are aware of such an incident. In the meantime You are responsible for all activity on Your Account including third party access, regardless of whether or not their access was authorised by You.

5.7. You must not at any time transmit any content or other information on the Service to another Customer or any other party by way of a screen capture (or other similar method), nor display any such information or content in a frame or in any other manner that is different from how it would appear if such Customer or third party had typed the URL for the Service into the browser line.

5.8. When registering, You will receive possibility to use all currencies available on the website. Those will be the currencies of Your deposits, withdrawals and bets placed and matched into the Service as set out in these Terms. Some payment methods do not process in all currencies. In such cases a processing currency will be displayed, along with a conversion calculator available on the page.

5.9. We are under no obligation to open an Account for You and our website sign-up page is merely an invitation to treat. It is entirely within our sole discretion whether or not to proceed with the opening of an Account for You and, should we refuse to open an Account for You, we are under no obligation to provide You with a reason for the refusal.

5.10. Upon receipt of Your application, we may be in touch to request further information and/ or documentation from You in order for us to comply with our regulatory and legal obligations.

6. Your Account

6.1. Accounts may be maintained in multiple currencies. In such cases, all Account balances and transactions shall be displayed and processed in the currency applicable to the relevant transaction.

6.2. We do not provide credit or loans for the use of the Service.

6.3. We may close or suspend an Account if You are not, or if we reasonably believe that You are not, complying with these Terms, where such action is necessary to ensure the integrity or fairness of the Service, or where we have other reasonable grounds to do so. We may not always be able to provide prior notice. Where an Account is closed or suspended due to a breach of these Terms, we may cancel and/or void any bets and withhold funds in the Account, including deposited amounts, subject to applicable laws and regulatory requirements.

6.4. We reserve the right to close or suspend any Account without prior notice and return any remaining balance, subject to applicable legal, regulatory, and anti-money laundering requirements. Contractual obligations that have already matured shall, however, be honoured.

6.5. We reserve the right to refuse, restrict, cancel, or limit any wager at any time where such wager is reasonably suspected to be fraudulent, abusive, placed in bad faith, or intended to circumvent betting limits, system regulations, or internal risk controls.

6.6. If any amount is mistakenly credited to Your Account due to a technical, human, or system error, such amount shall remain our property. Once we become aware of the error, we shall notify You and the incorrectly credited amount will be reversed or withdrawn from Your Account.

6.7. If, due to a technical, processing, or system error, Your Account becomes overdrawn, You shall be liable to repay the amount overdrawn and shall be considered indebted to us for such amount.

6.8. You must inform us as soon as reasonably possible upon becoming aware of any errors, inaccuracies, or irregularities relating to Your Account, balances, or transactions.

6.9. Betting is intended solely for entertainment and recreational purposes. You should stop using the Service if gambling ceases to be enjoyable and must not wager amounts You cannot afford to lose. If You believe that You may be losing control over Your gambling activity, You may request self-exclusion by contacting our Customer Support Department from Your Registered Email Address. Such request shall take effect within twenty-four (24) hours of receipt. Upon self-exclusion, Your Account will be disabled and access to the Service will be restricted in accordance with the minimum self-exclusion periods and conditions set out in our Responsible Gaming Policy.

6.10. You may not transfer, sell, assign, pledge, or otherwise dispose of Your Account to any third party. This prohibition includes the transfer or disposal of any assets of value associated with the Account, including, without limitation, account ownership, winnings, deposits, bets, rights, and/or claims of any kind, whether legal, commercial, or otherwise. The prohibition further extends to any form of encumbrance, pledging, assignment, usufruct, trading, brokering, hypothecation, gifting, or similar arrangement, whether directly or indirectly, including through any fiduciary, third party, company, legal or natural person, foundation, or association.

6.11. If You wish to close Your Account, You may do so by sending a request from Your Registered Email Address to our Customer Support Department via the contact details available on the Website.

7. Deposit of Funds

7.1. All deposits should be made from an account or payment system or credit card that is registered in Your own name, and any deposits made in any other currency will be converted using the daily exchange rate obtained from oanda.com, as applicable, or at our own bank's or our payment processor’s prevailing rate of exchange, following which Your Account will be deposited accordingly. Note that some payment systems may apply additional currency exchange fees which will be deducted from the sum of Your deposit.

7.2. Fees and charges may apply to customer deposits and withdrawals, which can be found on the Website. In most cases we absorb transaction fees for deposits to Your https://duelduck.com/ Account. You are responsible for Your own bank charges that You may incur due to depositing funds with us.

7.3. Company is not a financial institution and uses third-party electronic payment processors to process credit and debit card deposits; they are not processed directly by us. If You deposit funds by either a credit card or a debit card, Your Account will only be credited if we receive an approval and authorisation code from the payment issuing institution. If Your card issuer gives no such authorisation, Your Account will not be credited with those funds.

7.4. You agree to fully pay any and all payments and charges due to us or to payment providers in connection with Your use of the Service. You further agree not to make any charge-backs or renounce or cancel or otherwise reverse any of Your deposits, and in any such event You will refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting Your deposit, and You agree that any winnings from wagers utilising those charged back funds will be forfeited, subject to applicable laws and regulatory requirements. You acknowledge and agree that Your player account is not a bank account and is therefore not guaranteed, insured or otherwise protected by any deposit or banking insurance system or by any other similar insurance system of any other jurisdiction, including but not limited to Your local jurisdiction. Furthermore, the player account does not bear interest on any of the funds held in it.

7.5. If You decide to accept any of our promotional or bonus offers by entering a bonus code during deposit, You agree to the Bonus Terms and Conditions and the terms of each specific bonus.

7.6. Funds originating from criminal, illegal, and/or unauthorised activities must not be deposited with us.

7.7. If You deposit using Your credit card, it is recommended that You retain a copy of the transaction records and a copy of these Terms.

7.8. Internet gambling may be illegal in the jurisdiction in which You are located; if so, You are not authorised to use Your payment card to deposit on this Website. It is Your responsibility to be aware of and comply with the laws concerning online gambling in Your country of domicile.

8. Withdrawal of Funds

8.1. You may withdraw any unutilized and cleared funds held in Your player account by submitting a withdrawal request in accordance with our withdrawal conditions. The minimum withdrawal amount per transaction is € 10 (or equivalent in other currency) with the exception of an account closure in which case You may withdraw the full balance.

8.2. There are no withdrawal commissions if You roll over (wager) the deposit at least one (1) time. Otherwise, we are entitled to deduct an 8% fee, with a minimum amount of €4 (or equivalent in Your Account currency), to cover administrative and processing costs, subject to applicable laws and regulatory requirements.

8.3. We reserve the right to request photo ID, address confirmation or perform additional verification procedures (request Your selfie, arrange a verification call etc.) for the purpose of identity verification prior to granting any withdrawals from Your Account. We also reserve our rights to perform identity verification at any time during the lifetime of Your relationship with us.

8.4. All withdrawals must be made to the original debit, credit card, bank account, method of payment used to make the payment to Your Account. We may, and always at our own discretion, allow You to withdraw to a payment method from which Your original deposit did not originate. This will always be subject to additional security checks.

8.5. Should You wish to withdraw funds but Your account is either inaccessible, dormant, locked or closed, please contact our Customer Service Department.

8.6. In cases when Your balance is at least 10 times larger than the total sum of Your deposits, You will be limited to € 5,000 (or currency equivalent) for withdrawal per month. In other cases the maximum withdrawal amount per month is € 10,000.

8.7. Please note that we cannot guarantee successful processing of withdrawals or refunds in the event if You breach the Restricted use policy stated in Clauses 3.3 and 4.

9. Payment Transactions and Processors

9.1. You are fully responsible for paying all monies owed to us. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party in order to avoid a liability legitimately incurred. You will reimburse us for any charge-backs, denial or reversal of payment You make and any loss suffered by us as a consequence thereof. We reserve the right to also impose an administration fee of €50, or currency equivalent per charge-back, denial or reversal of payment You make.

9.2. We reserve the right to use third party electronic payment processors and or merchant banks to process payments made by You and You agree to be bound by their terms and conditions providing they are made aware to You and those terms do not conflict with these Terms.

9.3. All transactions made on our site might be checked to prevent money laundering or terrorism financing activity. Suspicious transactions will be reported to the relevant authority.

10. Errors

10.1. In the event of an error or malfunction of our system or processes, all bets may be rendered void. You are under an obligation to inform us immediately as soon as You become aware of any error with the Service. In the event of communication or system errors, bugs, or viruses occurring in connection with the Service and/or payments made to You as a result of a defect or error in the Service, we will not be liable to You or to any third party for any direct or indirect costs, expenses, losses, or claims arising or resulting from such errors, to the extent permitted by applicable law, and we reserve the right to void all games or bets in question and take any other action reasonably necessary to correct such errors.

10.2. We make every effort to ensure that we do not make errors in posting bookmaker lines. However, if as a result of human error or system problems a bet is accepted at an odd that is: materially different from those available in the general market at the time the bet was made; or clearly incorrect given the chance of the event occurring at the time the bet was made then we reserve the right to cancel or void that wager, or to cancel or void a wager made after an event has started.

10.3. We reserve the right to recover from You any amount overpaid and to adjust Your Account to rectify any mistake. An example of such a mistake includes incorrect odds or an incorrect settlement of an event. If there are insufficient funds in Your Account, we may request that You repay the relevant outstanding amount relating to any erroneous bets or wagers. Accordingly, we reserve the right to cancel, reduce, or delete any pending plays, whether placed with funds resulting from such error or otherwise, subject to applicable laws and regulatory requirements.

11. Rules of Play, refunds and cancellations

11.1. The winner of an event will be determined on the date of the event’s settlement, and we will not recognise protested or subsequently overturned decisions for wagering purposes.

11.2. All results posted shall be final after seventy-two (72) hours, and no queries will be entertained after that period. Within seventy-two (72) hours after results are posted, we may reset or correct results solely due to human error, system error, or mistakes made by the official results source.

11.3. If a match result is overturned by the governing body of the event within the payout period, all stakes on the affected event will be refunded.

11.4. If a draw occurs in a game where a draw option is offered, all stakes placed on a team to win or lose will be lost. If a draw option is not offered, all stakes will be refunded in the event of a draw. Where no draw option is available, extra time will be taken into account if played.

11.5. If a result cannot be validated by us, for example where the broadcast feed of the event is interrupted and cannot be verified by an alternative official source, then, at our discretion, wagers on that event may be deemed invalid and refunded.

11.6. Minimum and maximum wager amounts for all events are determined by us and may be changed at any time without prior notice. We also reserve the right to adjust wagering limits on individual Accounts.

11.7. Customers are solely responsible for their own Account transactions. Once a transaction is completed, it cannot be changed. We do not accept responsibility for missing or duplicate wagers made by the Customer and will not entertain discrepancy requests relating to missing or duplicated plays. Customers should review their transactions in the “My Account” section of the Website after each session to ensure that all intended wagers were accepted.

11.8. A matchup will have action provided that the participating teams or players are correctly listed, regardless of the league or competition header under which the matchup is displayed on the Website.

11.9. The start dates and times displayed on the Website for eSports matches are provided for informational purposes only and are not guaranteed to be accurate. If a match is suspended or postponed and not resumed within seventy-two (72) hours from the originally scheduled start time, wagers on that match will be deemed no action and refunded. The exception applies to wagers on whether a team or player advances in, or wins, a tournament, which shall have action regardless of suspension or postponement.

11.10. If an event is listed on the Website with an incorrect date, all wagers shall have action based on the date officially announced by the governing body of the event.

11.11. If a team uses stand-in players, the result shall remain valid, as it is the team’s decision to use such stand-ins.

11.12. The Company reserves the right to remove events, markets, or any other products from the Website at its discretion.

11.13. A more detailed explanation of our sports betting rules is available on a separate page titled “Sports Betting Rules”, accessible via the Website.

12. Communications and Notices

12.1. All communications and notices to be given under these Terms by You to us shall be sent using the Customer Support form available on the Website.

12.2. All communications and notices to be given under these Terms by us to You shall, unless otherwise specified in these Terms, be either posted on the Website and/or sent to the Registered Email Address recorded in our system for the relevant Customer. The method of such communication shall be at our sole discretion.

12.3. All communications and notices to be given under these Terms by either You or us shall be in writing, in the English language, and must be sent to or from the Registered Email Address associated with Your Account.

12.4. From time to time, we may contact You by email for the purpose of providing information about promotional offers and other information related to https://duelduck.com/. By accepting these Terms during registration, You consent to receiving such communications. You may opt out of receiving promotional emails at any time by submitting a request to Customer Support, in accordance with applicable data protection laws.

13. Matters Beyond Our Control

We cannot be held liable for any failure or delay in providing the Service due to an event of Force Majeure which could reasonably be considered to be outside our control despite our execution of reasonable preventative measures, including but not limited to: an act of God; trade or labour dispute; power outage; act, failure, or omission of any government or authority; obstruction or failure of telecommunication services; cyberattacks; failure of third-party service providers (including payment processors or game providers); or any other delay or failure caused by circumstances beyond our reasonable control. We shall not be liable for any resulting loss or damage that You may suffer to the extent permitted by applicable law. In such an event, we reserve the right to cancel or suspend the Service without incurring liability.

14. Liability

14.1. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE (EITHER DIRECT OR INDIRECT) YOU MAY SUFFER IF WE FAIL TO CARRY OUT OUR OBLIGATIONS UNDER THESE TERMS, UNLESS WE BREACH ANY DUTIES IMPOSED ON US BY LAW (INCLUDING WHERE WE CAUSE DEATH OR PERSONAL INJURY BY OUR NEGLIGENCE). WE SHALL NOT BE LIABLE WHERE SUCH FAILURE OR LOSS IS ATTRIBUTABLE TO:

(I) YOUR OWN FAULT;

(II) A THIRD PARTY UNCONNECTED WITH OUR PERFORMANCE OF THESE TERMS (FOR EXAMPLE, ISSUES RELATING TO COMMUNICATION NETWORK PERFORMANCE, CONNECTIVITY, OR YOUR OWN COMPUTER EQUIPMENT); OR

(III) ANY EVENT WHICH NEITHER WE NOR OUR SUPPLIERS COULD HAVE REASONABLY FORESEEN OR PREVENTED EVEN IF REASONABLE CARE HAD BEEN TAKEN.

AS THIS SERVICE IS PROVIDED FOR CONSUMER USE ONLY, WE SHALL NOT BE LIABLE FOR ANY BUSINESS, COMMERCIAL, OR PROFESSIONAL LOSSES OF ANY KIND.

14.2. IN THE EVENT THAT WE ARE HELD LIABLE UNDER THESE TERMS, OUR TOTAL AGGREGATE LIABILITY TO YOU IN CONNECTION WITH ANY CLAIM SHALL NOT EXCEED THE LOWER OF:

(A) THE VALUE OF THE BETS AND/OR WAGERS PLACED BY YOU VIA YOUR ACCOUNT IN RESPECT OF THE RELEVANT EVENT OR PRODUCT GIVING RISE TO THE CLAIM; OR

(B) EUR €500 IN AGGREGATE.

14.3. WE STRONGLY RECOMMEND THAT YOU:

(I) VERIFY THE SUITABILITY AND COMPATIBILITY OF THE SERVICE WITH YOUR COMPUTER EQUIPMENT PRIOR TO USE; AND

(II) TAKE REASONABLE PRECAUTIONS TO PROTECT YOUR DEVICES AGAINST HARMFUL PROGRAMS OR SOFTWARE, INCLUDING BY USING UP-TO-DATE ANTI-VIRUS PROTECTION.

15. Gambling By Those Under Age

15.1. If we suspect that You are, or receive notification that You are, currently under eighteen (18) years of age, or were under eighteen (18) years of age (or below the age of majority as stipulated by the laws applicable to You) at the time You placed any bets through the Service, Your Account will be suspended (locked) to prevent You from placing any further bets or making any withdrawals. We will then investigate the matter, including whether You have been betting as an agent for, or otherwise on behalf of, a person under eighteen (18) years of age (or below the applicable age of majority).

If it is determined that You:

(a) are currently under the applicable minimum age;

(b) were under the applicable minimum age at the relevant time; or

(c) have been betting as an agent for, or at the behest of, a person under the applicable minimum age, then:

all winnings currently credited or due to be credited to Your Account may be retained;

all winnings obtained from betting through the Service while under the applicable minimum age may be forfeited and, where already withdrawn, may be repayable to us upon demand, subject to applicable laws and regulatory requirements; and/or

any deposited funds that do not constitute winnings may be returned to You or retained until You reach the applicable minimum age, at our discretion, subject to applicable laws and regulatory requirements. We reserve the right to deduct applicable payment processing and transaction fees, including fees incurred in connection with deposits to Your Account which we have covered.

15.2. This Clause shall also apply where You are over eighteen (18) years of age but place bets from a jurisdiction which prescribes a higher minimum legal age for gambling, and You are below that higher minimum age at the relevant time.

15.3. Where we reasonably suspect that You are in breach of this Clause or are attempting to rely on it for fraudulent purposes, we reserve the right to take any action reasonably necessary to investigate the matter, including reporting the matter to relevant regulatory or law enforcement authorities, where required or permitted by law.

16. Fraud

We reserve the right to seek criminal, civil, and contractual remedies against any Customer reasonably suspected of being involved in fraud, dishonesty, or criminal acts. We may withhold payments and suspend or restrict the relevant Account where such activity is suspected, subject to applicable laws and regulatory requirements.

The Customer shall indemnify us and shall be liable to pay to us, on demand, all reasonable costs, charges, and losses sustained or incurred by us to the extent permitted by applicable law, arising directly from the Customer’s fraud, dishonesty, or criminal acts, including reasonable administrative, legal, and recovery costs.

17. Intellectual Property

17.1. Any unauthorised use of our name, logo, trademarks, or other intellectual property may result in legal action being taken against You.

17.2. As between us and You, we are the sole owners of all rights in and to the Service, including our technology, software, business systems (the “Systems”), content, and odds.

You must not use Your personal profile for any commercial gain (such as selling Your status updates to advertisers).

When selecting a nickname for Your Account, we reserve the right to remove or reclaim it at our sole discretion if we believe it to be inappropriate, misleading, offensive, or otherwise unsuitable.

17.3. You may not use our URL, trademarks, trade names, trade dress, logos (the “Marks”), and/or our odds in connection with any product or service that is not ours, or in any manner that is likely to cause confusion among Customers or the public, or that may disparage or harm our reputation.

17.4. Except as expressly provided in these Terms, neither we nor our licensors grant You any express or implied rights, license, title, or interest in or to the Systems or the Marks, all of which are expressly reserved by us and our licensors.

You agree not to use any automated or manual means (including scraping, bots, or similar technologies) to monitor, extract, copy, or reproduce any web pages, data, or content from the Service. Any unauthorised use or reproduction may result in legal action being taken against You.

18. Your License

18.1. Subject to these Terms and Your compliance with them, we grant You a non-exclusive, limited, non- transferable, and non-sublicensable license to access and use the Service for Your personal, non- commercial purposes only. This license shall automatically terminate if our agreement with You under these Terms ends.

18.2. Save in respect of Your own content, You may not under any circumstances modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or otherwise exploit the Service and/or any content available thereon or any software contained therein, except as expressly permitted under these Terms or otherwise on the Website.

No information or content available on the Service or made available to You in connection with the Service may be modified, altered, merged with other data, or published in any form, including but not limited to screen scraping, database scraping, or any other activity intended to collect, store, reorganise, analyse, or manipulate such information or content.

18.3. Any non-compliance by You with this Clause may constitute a violation of our intellectual property rights and/or the intellectual property or proprietary rights of third parties, and may result in civil liability, criminal prosecution, or both.

19. Your Conduct and Safety

19.1. For Your protection and the protection of all our Customers, the posting of any content on the Service, as well as any conduct in connection with the Service, which is unlawful, inappropriate, abusive, fraudulent or otherwise undesirable, is strictly prohibited (“Prohibited Behaviour”).

19.2. If You engage in Prohibited Behaviour, or if we determine in our sole discretion that You are engaging in Prohibited Behaviour, Your Account and/or Your access to or use of the Service may be terminated immediately without prior notice. Legal action may be taken against You by other Customers, third parties, enforcement authorities and/or us in connection with such Prohibited Behaviour.

19.3. Prohibited Behaviour includes, but is not limited to, accessing or using the Service to:

promote or share information that You know to be false, misleading or unlawful;

conduct any unlawful or illegal activity, including but not limited to any activity that promotes criminal conduct, violates the privacy or rights of another Customer or any third party, or creates or spreads computer viruses;

harm minors in any way;

transmit or make available any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, lewd, violent, hateful, or racially, ethnically or otherwise objectionable;

transmit or make available any content that You do not have a legal right to make available under any applicable law, contractual or fiduciary relationship, including without limitation content that infringes third-party copyright, trademark or other intellectual property or proprietary rights;

transmit or make available any content or material that contains software viruses or any other computer code (including HTML) designed to interrupt, destroy, interfere with or alter the functionality of the Service, its presentation, or any related systems;

interfere with, disrupt, manipulate or reverse engineer the Service in any manner, including intercepting, emulating or redirecting communication protocols used by us, creating or using cheats, mods, hacks or other software designed to modify the Service, or using any software that intercepts or collects data from or through the Service;

retrieve, scrape or index any information from the Service using robots, spiders or other automated mechanisms;

participate in any activity that, in our sole discretion, results or may result in another Customer being defrauded or scammed;

transmit or make available unsolicited or unauthorised advertising, promotional materials or mass communications, including but not limited to spam, chain letters, pyramid schemes or similar solicitations;

create Accounts by automated means or under false, misleading or fraudulent pretences;

impersonate another Customer, Company representative or any other third party; or

engage in any other act or conduct that we reasonably consider to be contrary to our business principles or the integrity of the Service.

The above list of Prohibited Behaviour is non-exhaustive and may be amended by us at any time. We reserve the right to investigate and take any action we deem appropriate under the circumstances, including without limitation removing content, suspending or terminating Accounts, and taking legal action against any Customer or third party who directly or indirectly engages in, or knowingly facilitates, Prohibited Behaviour, with or without notice.

20. Links to Other Websites

The Service may contain links to third-party websites that are not owned, operated, maintained or controlled by us. Such links are provided solely for Your convenience. We do not investigate, monitor or review any third-party websites for accuracy, completeness, legality or compliance. The inclusion of any links does not imply any endorsement, approval or affiliation by us with such third-party websites, their content, products, services or their owners. We have no control over and assume no responsibility or liability for the availability, accuracy, completeness, accessibility, reliability or usefulness of any third-party websites or their content. When accessing third-party websites, You do so at Your own risk. We recommend that You review the applicable terms and conditions and privacy policies of any third-party website before using it.

21. Complaints

21.1. If You have any concerns or questions regarding these Terms You should contact our Customer Service Department via the links on the Website and use Your Registered Email Address in all communication with us.

21.2. NOTWITHSTANDING THE FOREGOING, WE TAKE NO LIABILITY WHATSOEVER TO YOU OR TO ANY THIRD PARTY WHEN RESPONDING TO ANY COMPLAINT THAT WE RECEIVED OR TOOK ACTION IN CONNECTION THEREWITH.

21.3. If a Customer is not satisfied with how a bet has been settled then the Customer should provide details of their grievance to our Customer Service Department. We shall use our reasonable endeavours to respond to queries of this nature within a few days (and in any event we intend to respond to all such queries within 28 days of receipt).

21.4. Disputes must be lodged within three (3) days from the date the wager in question has been decided. No claims will be honoured after this period. The Customer is solely responsible for their Account transactions.

21.5. In the event of a dispute arising between You and us our Customer Service Department will attempt to reach an agreed solution. Should our Customer Service Department be unable to reach an agreed solution with You, the matter will be escalated to our management.

21.6. Should all efforts to resolve a dispute to the Customer's satisfaction have failed, the Customer has the right to have the dispute settled via arbitration.

22. Assignment

Neither these Terms nor any of the rights or obligations hereunder may be assigned by You without our prior written consent, which consent shall not be unreasonably withheld.

We may, without Your consent, assign all or any part of our rights and obligations under these Terms to any third party, provided that such assignment does not adversely affect Your rights under these Terms, by posting written notice to this effect on the Service.

23. Severability

In the event that any provision of these Terms is deemed by any competent authority to be unenforceable or invalid, such provision shall be severed or modified so as to be enforceable to the fullest extent permitted by applicable law and in line with the original intention of the provision. The validity and enforceability of the remaining provisions of these Terms shall not be affected.

24. Breach of These Terms

Without limiting our other remedies, we may suspend or terminate Your Account and refuse to continue to provide You with the Service, in either case without giving You prior notice, if, in our reasonable opinion, You breach any material term of these Terms. Notice of any such action taken will, however, be promptly provided to You.

25. General Provisions

25.1. Term of agreement. These Terms shall remain in full force and effect while You access or use the Service or are a Customer or visitor of the Website. These Terms will survive the termination of Your Account for any reason.

25.2. Gender. Words importing the singular number shall include the plural and vice versa, words importing the masculine gender shall include the feminine and neuter genders and vice versa and words importing persons shall include individuals, partnerships, associations, trusts, unincorporated organisations and corporations.

25.3. Waiver. No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by You of any term or condition of these Terms shall be effective against, or binding upon, us unless made in writing and duly signed by us, and, unless otherwise provided in the written waiver, shall be limited to the specific breach waived. The failure of us to enforce at any time any term or condition of these Terms shall not be construed to be a waiver of such provision or of the right of us to enforce such provision at any other time.

25.4. Acknowledgement. By hereafter accessing or using the Service, You acknowledge having read, understood and agreed to each and every paragraph of these Terms. As a result, You hereby irrevocably waive any future argument, claim, demand or proceeding to the contrary of anything contained in these Terms.

25.5. Language. In the event of there being a discrepancy between the English language version of these rules and any other language version, the English language version will be deemed to be correct.

25.6. Governing Law. These Terms are governed excsluively by the law in force in the state of Anjouan in the Union of Comoros.

25.7. Entire agreement. These Terms constitute the entire agreement between You and us with respect to Your access to and use of the Service, and supersedes all other prior agreements and communications, whether oral or written with respect to the subject matter hereof.